Editorial address and e-mail
- Address: Námestie SNP 14, 811 06 Bratislava (view on map)
- E-mail: info@ducatbet.vip
Writing to us by e-mail gets the fastest reply. We run no phone line or chat. Please do not come to the address in person with account questions – we cannot solve them, because we have no view into player accounts.
When it makes sense to write to us
Get in touch if:
- you have found a figure in our text that differs from the current official Dukat.bet loyalty program page (for example a different point range, card value or wagering multiplier),
- one of our pages does not make sense to you and you would like a clearer explanation,
- you have a suggestion for a topic the site is missing,
- you want to exercise your GDPR rights – the procedure is described in our privacy policy.
When reporting an inaccuracy, it helps to mention which page it concerns and when you checked the official program page. Our data is stated as of 8 October 2026 and the operator can change the program at any time, so the difference may simply be a newer version.
Account, points and rewards: Dukat.bet live chat is the place
Everything to do with your specific account is handled by Dukat.bet alone. According to the official program FAQ, rewards are not built around personal VIP managers – questions about rewards at any level go to support via live chat.
Contact Dukat.bet support if:
- your points have not been added or your level looks wrong,
- a loyalty bonus has not been credited (under the terms it should arrive within one hour),
- you are unsure how long a particular reward stays valid,
- you want to know the points-per-bet conversion or the list of qualifying games – the official page does not state these,
- you are dealing with a deposit, withdrawal or identity verification.
We cannot answer these questions even if we wanted to – we have no access to the data. How to check your status yourself in your account is explained in the track your status guide.
What to put in your e-mail and what to leave out
A short description and a link to the page of ours your message is about is enough. Do not send us login details, ID document numbers, payment details or screenshots that show personal data from your player account. We have no use for them and would rather not hold them.
When it is about play, not text
If you are writing because you feel that gambling, or the chase for the next level, is slipping out of control, do not wait for our reply. See the responsible gaming page and the tools you can set in your account. In an immediate emergency, call 112.