Cashback and loyalty levels are two different mechanisms
Cashback returns part of your losses according to the rules of the offer. The loyalty program rewards points collected from real-money bets, and its levels, card values and wagering multipliers are described on the official Dukat.bet loyalty program page (as of 8 October 2026). The two do not replace each other, and neither one is an assured profit.
The loyalty program terms do not mention cashback. That is why we do not claim that the refund percentage changes with your level, or that cashback earns points. For a detailed breakdown of the offer, see 15% Cashback on Dukat.bet; an overview of all offers is on the Bonuses page.
What to note down about the refund before you play
| Question | Where to find the answer |
|---|---|
| What amount the 15% is calculated from | official bonus terms |
| Over what period the refund is assessed | official bonus terms |
| Whether the refund carries a wagering requirement | official bonus terms |
| Whether there is a cap on the refund | official bonus terms |
| How the refund relates to program points | Dukat.bet support (live chat) |
Write the answers down along with the date you checked them. That helps if the terms change later.
When the refund in your account doesn't match your calculation
The most common reason for a mismatch is that you calculated from a different base or over a different period than the terms set out. Before you contact support, have three things ready: the period you expect the refund for, your own calculation and the amount shown in your account. A question prepared like this gets a more specific reply.
Dukat.bet support via live chat is also the right place for questions about how cashback and loyalty points interact. The official program page does not cover this, so any answer from our site would only be a guess. How to keep a simple record of points, rewards and refunds is explained in How to track your status.
A refund is not a plan for getting ahead
Illustrative example (not Dukat.bet parameters): if the 15% were calculated from net losses over a period and you lost 100 €, the refund would be 15 €. Your overall loss would then be 85 €, still a minus. Cashback trims a loss; it never flips it into a gain.
That is why it makes sense to set a budget regardless of whether, or how much, comes back. How to do that in practice is covered in the Responsible gaming section.